PLEASE NOTE: THE FOLLOWING TEXT APPLIES TO THE DUTCH MARKET IN PARTICULAR
Health & safety services are knowledge-intensive. Information must be available to all professionals immediately and there is an increasing exchange of information with customers and chain partners. Internal and external health & safety services, as well as health & safety doctors, case managers and supervisors, are increasingly dependent on the collaboration with chain partners, and in particular with insurance companies. For these reasons, health & safety organisations need powerful, flexible, integrated and future-ready IT solutions. The solutions must enable the health & safety industry to respond quickly to the different and changing requirements of customers, both external and internal. The industry wants to respond quickly using processes it manages itself, so preferably without involving the software supplier.
The FIQAS vision ‘adaptability is the key to success’ is an excellent match for the requirements that the health & safety industry places on the health & safety-specific software applications. Adapt® Employment & Health, developed by FIQAS, is the state-of-the-art translation of this vision to a concrete, usable and quickly configurable system for the health & safety industry.
For the health & safety organisations, FIQAS Adapt® Employment & Health offers specific functionality including the following: management of terms of employment, employment contracts and absenteeism protocols, absenteeism registrations (reporting ill/back at work), planning and registration of medical examinations and office hours, and the corresponding reports and advice to employers. The processes are managed by the product catalogue using workflows: the system determines which activities should be carried out and the health & safety professional ticks off his/her activities. The system then takes care of the financial administration, so requiring the involvement of the professional. Employees have been considered too: they have – heavily secured – online access to their own data.
Given this package of related functionality, FIQAS feels that the name ‘customer tracking system’ is justified. In addition, FIQAS Adapt® Employment & Health supports management reports such as absenteeism reports, and reports for UWV and NCVB.
Naturally, FIQAS Adapt® Employment & Health also offers the more or less standard CRM functionality such as management of information about organisations, people, quotations and contacts. This may also include functionality like document management – which may include external files -, scheduling and incident management.
From a technical point of view, FIQAS Adapt® Employment & Health is a CRM/ERP application based on Microsoft’s .NET technology. This makes it a direct result of FIQAS Software’s partnership with Microsoft; FIQAS is a Microsoft Certified Partner. An important advantage for larger organisations is that a central installation of FIQAS Adapt® Employment & Health can easily be accessed online. All users can then access the system using an internet connection: absenteeism registration, absenteeism statistics, online meeting registration, questionnaires, files and Poortwachter correspondence. The main functionality is: sharing information with other professionals.
FIQAS Adapt® Employment & Health has a transparent user interface that can be adapted to the look and feel of the specific health & safety organisation thanks to the underlying .NET technology. This ensures consistency with respect to any other applications, but also with possible other internal and external corporate communications.
FIQAS Adapt® Employment & Health is almost always used in combination with other systems and interfaces can be developed – for example using XML links – between these systems and FIQAS Adapt® Employment & Health. Examples include interfaces for processing biometric and lab results. Incidentally, FIQAS Adapt® Employment & Health is already prepared for the link to the EPD (Dutch Electronic Patient File system) and the EMD (Dutch Electronic Medical File).
FIQAS delivers FIQAS Adapt® Employment & Health in the way that best meets the customer’s requirements: the customer uses the software and either manages his own systems or outsources the management of the software to FIQAS.
With FIQAS Adapt® Employment & Health, FIQAS demonstrates once again that it is a skilled and reliable partner in the health & safety industry, which is very experienced in the field of development, implementation and support of critical business applications.
More information
For more information about FIQAS Adapt® Employment and Health: call FIQAS on 0297 – 382323 or click here for a case.