Apparatenfabriek Aalsmeer
• Over 100 years of experience as reliable supplier of a wide assortment of solid, 
   dependable equipment, both for industrial applications as well as for the shipping 
   industry and commercial construction.
• Development and fabrication of equipment to order, designed in-house or by the client.
• Products: Buffer vessels, pressure vessels, exhaust gas coolers, unfired steam 
   generators, heat exchange (steam/water, water/water and other) plus repairs.
• Certified training company for young craftsmen (welding, sheet metal work and machining).
• Focus: ‘providing equipment with old-fashioned reliability’.

Challenge
• Replacement of UNIX based CRM-application, and Excel based orderregistration in order to 
   improve business processes (efficiency/effectiveness).
• Renewal of existing website.
• Flexibility (in systems and professional services) in the support of products, countries/languages and data/content.

FIQAS Solution 
• State-of-the-art CRM system, based on the state-of-the-art Adapt® platform.
• Functionality for account management (relationship management, customer files), contact management 
   (generation of mail merges for mailings), quotations and order registration, document management 
   (saving, archiving and management of documents), reporting, task management (task management and to-do lists).
• Design and development of completely new website.

Results/Key benefits 
• Flexible system, which can easily be adapted to new requirements Apparatenfabriek Aalsmeer.
• Planned extensions: advanced order registration and item management (including various item levels 
   and price ladders), advanced calculation tool for quotations (including calculation helps) and various other 
   calculations, contact management (registration of contact moments, agenda), customer care (registration 
   and processing of queries and complaints: ‘ticketing’).
• Improved efficiency and quality in business processes (including improved output).
• Transparent, multilingual website offers added value as marketing tool.

More info
• +31 (0)297-282323
• sales@fiqas.nl