31 October 2011

FIQAS runner-up in Aalsmeer

On October 29 FIQAS was runner up in Aalsmeers’ Entreprise of the Year 2011 event. It was a close call, but with a top 3 position, FIQAS did very well in this event, organised by the city of Aalsmeer. Which, as we know in Holland, is renowned for being the country's most entrepreneurial city. At the end of the day FIQAS and second runner up GreenBalanz were beaten by the Dutch Flower Group, worldleader in the export of flowers and plants. 

In view of this competiton, FIQAS has every reason to be proud of the achievement. It also provides an extra boost in the ongoing process of further improvement for all FIQAS stakeholders: our customers, our employees and the local community.

More info can be found on the Dutch newspage.

29 June 2011

Adapt® Questionnaires: an answer to all questions 

Adapt® 2.5 makes professional life much easier for both users and system managers of automated questionnaires. This latest version of the advanced ERP-platform Adapt® provided by FIQAS Software B.V. again offers many product enhancements, notably in the questionnaire functionality.

Professionals who are in direct touch with relations and clients wish to enter data which they collect during these contacts easily and correctly. For this purpose automated questionnaires are frequently used, especially in case of predefined and structured dialogue forms. For FIQAS customers using Adapt® for their daily processes this is the case for medical professionals in a consult or examination setting. They wish to ask questions in a structured way, and process the answers quickly and faultlessly in the Adapt® system. Application managers have their own requirements: they want to be able to create and maintain questionnaires easily and efficiently.

Questionnaires within Adapt® are in fact screens in which entry fields are presented in a practical and logical manner. The entry of data is subject to the system settings configured by the application manager. This ensures correct registration of the data in the underlying database tables. In Adapt® 2.5 the possibilities and ease of use of the questionnaires have again been enhanced. The questionnaires have also become easier to maintain.

For the application manager configuration of system settings has become easier in Adapt® 2.5. in many ways. An example is the possibility to re-use question sets. As the number of questionnaires grows, the manager is able to 
use more and more existing questions and settings, and to 
adjust the questionnaires to new developments ever more easily.

Professional users may use the questionnaires both via the regular Adapt® client and online. For them, the ‘question history’ is valuable: when completing a questionnaire with a client a professional is able to immediately see the answers given by the client to the same questions on previous occasions.

Of course, the information stored in the system by means of the questionnaires is immediately available for reporting purposes; in Adapt® for the standard reports and in the Adapt® Business Intelligence module for the in-depth, complex reports.

For FIQAS the questionnaire improvements in Adapt® 2.5 are just a part of the evolution of the Adapt® platform. Thanks to the input and experience of the many system users, this is an ongoing exercise.

More info on Adapt®? Call or mail FIQAS: +31 297382323 or sales@fiqas.nl.

20 June 2011


SOX and the four-eyes principle: financial transparency with FIQAS

The Sarbanes-Oxley Act, issued in the US in 2002 after a series of financial and book-keeping scandals at major companies, demands a lot from internal financial controls and reporting. According to this act financial processes at public companies must be executed entirely ‘by the book’ and be transparent and auditable at all times. Some of the FIQAS customers have to comply with the SOX act as well. The FIQAS Outsourced Billing & Collection Services ensure they can.

FIQAS, leading in the billing and collection of complex business processes and large data volumes, easily meets the SOX demands. Actually, the Outsourced Billing & Collection Services offered by FIQAS on an outsourced basis and the financial software platform Abillity® exactly provide the ingredients which enable the critical SOX controls.

FIQAS customers having to deal with the SOX regulations are for instance Marktplaats and Kijiji, both labels of eBay Classifieds Group. The FIQAS billing and collection solution for these parties is characterized by a direct interface with the source systems supplying data to Abillity®. Once this data has been uploaded in a fully automated process, FIQAS takes care of the entire billing and collection process. This happens in a unique closed, SOX-compliant system, which offers full auditability and validations according to the ‘four eyes principle’. This implies that any serious change compared to the source data will be assessed and approved by one employee of Marktplaats and Kijiji respectively. The person who has made the change will never be the one to give the approval.

Flexibility and adaptability are the key features of the FIQAS solution. They enable customers to not only comply with the SOX regulations in the US, but also to laws and regulations in other countries.

More info? Call FIQAS on +31 (0)297-382323, mail to sales@fiqas.nl or complete the contact form.

20 April 2011

Sponsoring bonuses FIQAS Software B.V. hit target

FIQAS Software B.V., main sponsor to Dutch major league handball club HV FIQAS Aalsmeer, expressed its approval of the club’s achievements on and off the pitch by awarding several sponsoring bonuses in a sponsor meeting on April 19th at the FIQAS offices.

Read more on the Dutch (sorry!) newspage on this site, or contact FIQAS directly on +31 297 382323 or sales@fiqas.nl

 11 April 2011

Adapt® Business Intelligence: a new dimension for Bouw & Gezond

Bouw& Gezond’s medical examiners collect a great many data in the course of the examinations that they conduct. This data is registered in the examination module of Adapt®. In order to make the examination results available for analysis and reporting purposes, Bouw & Gezond has adopted the Adapt® Business Intelligence module. Using this advanced software module the enormous amount of data resulting from the examination process can be presented in clear and transparent reports and graphs. This information provides Bouw & Gezond with a solid basis for operational and management decisions.

Adapt® Business Intelligence enables Bouw & Gezond  to analyze and report on medical examinations and examination results. Analyses and reports do not only relate to the examination results of individual employees, but also to those of groups of employees, departments, divisions and customer groups. This enables Bouw & Gezond to compare the examination results of the individual employee with the results of a larger population, and incorporate these findings in their recommendations.

The examination results are all stored in the Adapt® application: physical examinations, biometry, lab results, diagnoses, answers to questions in questionnaires and follow-up activities. For analysis all this data is copied to a data cube in a separate DataWareHouse. By means of the Adapt® Business Intelligence module, the user can access all data in the DataWarehouse, and combine them in analyses. The results can be used, both in figures and in graphs, in individual reports as well as in the group reports that Bouw & Gezond prepares for their clients.


Foto: Frank Segers

Medical examiner Karel Holtrop expresses his enthusiasm of the BI tool: “Working with the Adapt business intelligence module helps us combine a great diversity of data for in-depth analysis, both on an individual level and on group and company level. The subjective feeling that one often has as a medical examiner is now corroborated by objective evidence. Data on motivation, smoking and drinking habits, absence, diagnosis, hearing, age, gender, lung capacity, weight, they can all be linked easily. Adapt® Business Intelligence has added a new dimension in reporting and analysis, it has really set new standards for our the medical profession.“

With Adapt® Business Intelligence, used in combination with the operational Adapt® ERP-system, Bouw & Gezond holds an exquisite tool to add value to the advice on employment and health to large enterprises in the building and construction industry. A flexible, state-of-the-art solution, provided by FIQAS, which seamlessly meets the requirements of Bouw & Gezond.

More info on FIQAS and business intelligence? Call FIQAS on +31 (0)297-382323, mail to sales@fiqas.nl or complete the contact form.

4 April 2011

FIQAS WebDesign develops ClubCard websites for European Sports Company

For over 10 years European Sports Company (ESC) has been providing sponsoring, marketing, communication and event support to over 900 sports clubs in the Netherlands. ESC’s credo is ‘out of love for the club’, and this is translated into a number of services provided to the clubs free of charge. The ClubCard has been added recently. With this personal card, club members get exclusive discounts and offers from partnering shops and businesses. At the same time,  the support their club by just using the ClubCard. FIQAS Design takes care of supporting ESC, by developing and maintaining the specific ClubCard websites. A good example is the ClubCard site for Baronie F.C. , top level amateur league from Breda (NL).

FIQAS WebDesign develops and creates complete websites, which usually interact with the underlying Adapt®  databases. This also applies to the ESC ClubCard websites. TheClubCard websites are developed in Clixmaster, the technology which is also the basis of the advanced CMS-platform Adapt® CMS. The website for Baronie FC, from Breda, is a good example of the ClubCard websites developed by FIQAS WebDesign.

On the ClubCard sites, which are linked to the clubs regular homepages, club members can check their balances on their personal ClubCards, search for partnering shops and businesses, and find information on discounts and actions. Partnering shops can update their details in their own ‘skyboxes’, and by doing so offer new discounts and actions to Club Card holders.

By means of the ClubCard sites developed by FIQAS WebDesign all ClubCard holders have easy access to all the latest and relevant information on the ClubCard, while shop owners can easily keep the advantages they supply up-to-date.

More info on FIQAS and web design? Call FIQAS on +31 (0)297-382323, mail to sales@fiqas.nl or complete the contact form.

31 March 2011

Steady growth at FIQAS: employee #60 has started

FIQAS has managed to keep on growing, even during the challenging past years of crisis. This growth was manifest in the continuous rise in turnover and profit, numbers of customers and projects, the ongoing investments in product development, and in the size of the workforce. In March the 60th employee joined the ranks of FIQAS.

For FIQAS the employees are the most important key to success. With their expertise and commitment they contribute heavily to the corporate strength of FIQAS. Hiring employee #60 in March was a new milestone, after the 50th colleague came aboard in September 2009. By assuming experienced ICT-professionals in the areas of software development, information analysis, database management, business intelligence and quality assurance FIQAS can continue the development of innovative products and services for critical clients with complex business processes. For the current FIQAS staff, the new colleagues are a welcome new source of knowledge and experience. The FIQAS clients benefit from even more power in the development and implementation of the FIQAS products and services.

Pictures: Frank Segers

As a matter of fact this news is already obsolete: colleague #61 has also started his career at FIQAS, and job interviews with new candidates are taking place as we write. FIQAS keeps on growing….

More info on working @FIQAS? Check the job opportunities or send an e-mail and resumé to jobs@fiqas.nl.

23 March 2011

FIQAS’ adaptability in the European context: European Direct Debit (SEPA)

Only few billing and collection systems are capable of supporting European direct debits according to the SEPA regulations. Abillity®, the mature billing and collection platform of FIQAS, however fully supports this new European payment method. And, as FIQAS uses the Abillity® platform for its Outsourced Billing & Collection Services for national and international customers, the European Direct Debit has also become a USP of the FIQAS services.

Within SEPA, the Single European Payments Area (in other words, the European payment arena) banks have agreed on the standards and processing of a number of European payment methods. These means share a distinct advantage: they can all be used for both domestic and cross border payment traffic. European Direct Debit is one of these European payment methods.

For banks and data processors this implies that European money transfers and direct debits cannot only be processed in their own country, but in a great many European countries as well, based on interbank processing standards. Thanks to these standards payments can be processed in the same way, anywhere within SEPA, where in the past separate arrangements and procedures applied. Companies can now process international direct debits (or have them processed) much more easily and at considerably lower cost.

FIQAS is one of the few providers of billing and collection 
software and services to supply - within the European payment 
market – direct debit files to banks in the European format, 
which is also named SEPA. FIQAS processes the result files 
provided by the banks in return.

The processing of European Direct Debits requires a careful 
matching of the software functionality, the system configuration, 
and the files which are exchanged with banks. SEPA direct debits 
will of course only be effectuated for customers who have 
authorized their provider to do so. FIQAS facilitates a 
‘mandate flow’, by which getting the approval of customers is 
supported in an automated fashion. To enable European direct debits on the customer level the required bank data 
is registered, such as IBAN and BIC. FIQAS will then ensure the SEPA-files, the direct debit files which are provided to the banks, will contain the right data in the proper format. The result files – successful payments and counter entries - provided by the banks are processed by FIQAS, which completes the process circle.

FIQAS clients are mostly organizations with huge numbers of financial transactions. The European Direct Debit allows them to provide their customers with the international ‘ease of payment’ they expect to have. By offering the European Direct Debit FIQAS shows its capacity to also adjust to the requirements of the international financial regulations. In other words: the FIQAS adaptability expresses itself in flexible software and services with added value in the European context.

More info on FIQAS and SEPA Direct Debit? Contact Michel Schavemaker on +31 297 382323 or sales@fiqas.nl.

18 January 2011

Edutel outsources rating process to FIQAS




Please refer to the Dutch newspages for more info on how Edutel, Holland's most experienced provider of internet, telephony and television via glass fibre, has outsourced the rating process to FIQAS.

11 January 2011

Successful kick-off for Bouw & Gezond and FIQAS Adapt®

Leading  employment and health service supplier Bouw & Gezond (meaning: Construction & Health) made a successful kick-off with FIQAS Adapt® in January 2011. The Bouw & Gezond portfolio consists of services in the areas of prevention, absenteeism management and reintegration. Adapt® will play the part of central software application, which will support the organization and execution of all processes and procedures in Bouw & Gezond’s portfolio in a transparent and flexible manner.

Bouw & Gezond focuses on the most significant part of 
the labour population, the employees who are seldom absent. 
The key word is prevention, and that is why Bouw & 
Gezond offers a variety of tests and medical examinations. 
Adapt® fully provides for the execution and registration of 
examinations and tests, but the system is obviously also 
used for other types of services. For instance Adapt® 
is fully compliant with all the requirements according to the Dutch 'Wet Verbetering Poortwachter' act*. In addition, Adapt® is used for general purposes such as CRM, submitting claims to Stichting Arbouw and invoicing.

Klaas Hartman, Bouw & Gezond’s managing director, is happy with Adapt®: “The Adapt® system has been developed by experienced business professionals and FIQAS software specialists, with day-to-day practice in mind. Procedures and working processes in the building industry are easily recognized and identified by system users. Their requirements are clearly visible, which leads to increased ownership. The acceptance of Adapt® within Bouw & Gezond is therefore guaranteed.

On management level the major advantage is the fact that data is not just registered, but also made available in a way we can actually use it. The system includes tools for analysis, reporting and benchmarking, which provide a solid basis for consultancy to our customers. And from this exactly we derive our added value.”

The system has been set up in just two months. FIQAS employees played an unusual part in the testing of the Adapt® examinations module. In order to test the software and the connections with testing equipment testing set-ups where installed on the FIQAS premises, including bicycle ergometers and spirometers as well as equipment for audiometry and exertion ECG’s. Thus, medical assistants and doctors, people who will use the system in real life, could mimic a realistic testing and examination environment, in which FIQAS people were subject to a range of tests.

Picture: Frank Segers

The outcome of the test was positive, in more than one sense: the fitness and health of FIQAS employees appeared to be above average, and Adapt®, after some minor configuration adjustments, fully met the expectations of Bouw & Gezond. In both cases the test results open perspectives for the future.

More info? Call or mail Michel Schavemaker at +31 297382323 or sales@fiqas.nl.

* Poortwachter refers to the Dutch 'Wet Verbetering Poortwachter' act. In English this would (in all likelihood) be 'The Eligibility for Permanent Invalidity Benefit (Restrictions) Act'.

22 December 2010

Clicks: FIQAS adds Clixmaster Studio to its product portfolio

FIQAS Software B.V. and Clixmaster B.V. have recently formed a partnership, which enables FIQAS to supply solutions based on the online marketing platform Clixmaster Studio.

Clixmaster Studio has all the online professional needs. The base asset of the platform is its Content Management Systeem (CMS), consisting of 25 modules. It has a strong focus on interaction and ease of use, generates high search engine hit rates and includes functionality in the areas of CMS, Profiling & Visitor Intelligence, Multi Channel Management and Reporting & Analysis.

Advanced modules give Clixmaster Studio a truly competitive edge over rival content management systems. Internet, mobile homepages, action homepages, but also the e-mail, SMS, e-paper, video, RSS, blogs and print (POD) channels can be managed in one single system. All elements are integrated, so Clixmaster Studio fully lives up to its claim to be ‘the Online Marketing Platform’.



For FIQAS Clixmaster Studio brings many advantages.  Rob Geleijn, Managing Director van FIQAS Software B.V.:  “The many .NET application areas of Clixmaster Studio enable us to provide our customers an even wider range of solutions, bringing complete websites live and maintaining them quickly and easily in this case. Keeping websites up-to-date and further developing them becomes much easier using Clixmaster Studio. We can now offer our customers and ourselves additional adaptability, the key to success. Clixmaster Studio is an excellent extension of our portfolio, in terms of both software and professional services.“

For Clixmaster on the other hand, FIQAS is a welcome addition to its partner network. “Clixmaster has a strong ambition to enter the niche market that FIQAS has been successful in for years.  It is good to see the innovative drive and enthusiasm of these people from Aalsmeer.”

Currently FIQAS employees are being trained by Clixmaster in order to gain the knowledge to implement Clixmaster Studio based websites on independently. Work for the first client to use Clixmaster Studio based web screens has already been scheduled.

More info? Call or mail Michel Schavemaker at +31 297382323 or sales@fiqas.nl.

7 December 2010

Being smart in business processes: Your Card selects FIQAS

Your Card® is a new smartcard concept, which will be launched in the Netherlands in January 2011. FIQAS Software B.V. will take care of the processing of the many transactions generated by Your Card®.  The specialized FIQAS Outsourced Billing & Collection Services will coverthe complete provisioning, rating, billing and collection of all transactions.

Consisting of a smartcard and a connected SIM-card Your Card® enables complete integration of fixed and (pre-paid) mobile telecommunication as well as a unique saving and payment system. The card can not only be used for making calls, but also for making payments at a large  number of associated parties, often with considerable discounts. Each transaction results in accumulating call credits with Your Card®, which may be used again. With Your Card® the worlds of making calls, savings and payments are brought together, to the benefit of the Your Card® cardholders.

The Your Card® concept offers many advantages to businesses as well. Your Card® provides a unique white label service enabling business and other organizations to offer the concept under their own label. It can be used as a sales tool for generating additional revenue or as a promotional lever. 

Yourcard.nl is the portal to the new world of Your Card® which offers freedom of choice: It’s your life, It’s your choice, It’s your world. It’s Your Card®.

The technical key role within the Your Card® infrastructure will be played by the Abillity® platform. It will act as the central storage location for all customer, product, card, SIM and voucher balance data, and provide smart interfaces to several other applications. To begin with the Your Card® website, the smartcard provider system (qualit.e), as well as the mobile operator and fulfillment partner systems. Interfaces with additional systems will be added by FIQAS in future, following the same plan.



By outsourcing the processing of Your Card® transactions to FIQAS, the Your Card organization is assured that crucial business processes are supported accurately and real-time by a professional, well experienced specialist. It enables Your Card to remain focused on further developing the promising Your Card® concept. This way both Your Card and FIQAS apply the concept of ‘being smart’ to the field of operational process as well.

More info? Call or mail to Michel Schavemaker at +31 297382323 or sales@fiqas.nl.

18 November 2010

FIQAS has the key to success: FIQAS@Credit Expo 2010

At Credit Expo 2010, on 17 November last, the key to success was again to be found at FIQAS. In a very real sense this time, as visitors could - upon leaving their details at the FIQAS stand - collect a nice and useful key-shaped USB-stick.

For FIQAS the ‘key to success’ has a different meaning as well, especially when combined with 'adaptability': the essence of the FIQAS software products and services is its nearly unlimited flexibility, which ensures each business process can be configured to meet the needs of each client. 

At Credit Expo the guests at the FIQAS stand  had the opportunity to discuss the advanced FIQAS solutions in the area of credit management and other critical business processes like billing and collection with hosts Michel Schavemaker and Willem Lemmers.

The first follow-up meetings with stand visitors have already been planned, with many to follow. Shortly these professionals will learn more about the FIQAS solutions in general, and the credit management solutions in particular.

More info on the FIQAS credit management solutions? Call or mail to Michel Schavemaker at +31 297382323 or sales@fiqas.nl.

18 November 2010

FIQAS@Telecom Time 2010

FIQAS, by being a stand holder, is a sponsor to the 2010 Telecom Time conference. During this event, which will take place on 14 December (for the 8th time), the newest developments in the telco industry will be presented to professionals and decision makers from operators, MVNO’s, cable providers, service- and content providers as well as other players in the industry. In other words, experts who show a keen interest in trends, technology and new business.

Since years, for providers of telecom, cable and ISP services accurate and timely billing of the services and usage has been a key issue. For years as well, Abillity®, the billing and collection platform provided by FIQAS has proven an effective solution to meet this requirement.

A solution, which cannot only be purchased as a modularly set-up software application, but also as an outsourced billing, collection and credit management service.  In this service, experienced FIQAS billing managers do the work for you, while you stay in control on-line. Functional business processes supported by this FIQAS service include rating, discounting, billing and collection, but also typical telecom processes such as mediation, provisioning and the verification of carrier bills.

To put it briefly, FIQAS always offers a state-of-the-art solution to a trend which is always current. We would like to tell you more about our services at our stand at Telecom Time, so please come and see us there.

If you want to know more about the FIQAS Outsourced Billing, Collection & Credit Management Service please contact Michel Schavemaker: sales@fiqas.nl or +31 297382323.

More information (in Dutch) on Telecom Time, such as the location and the programme, can be found on the Telecom Time homepage.

3 November 2010

Interface Abillity® - Exact Online

The Abillity® billing & collection platform is nearly always embedded in constellations with several other business software systems. This means that smart interfaces are required, both for system input and system output. Obviously, Abillity® is fully equipped to provide or support these interfaces. The most recent interface ensures that invoices generated in Abillity® are uploaded fully automatically to the bookkeeping system Exact Online.

The interface is based on the digital invoicing standard UBL 2.0. Using this generic standard, which has been widely adopted across Europe, Abillity® is able to efficiently inject invoices into systems speaking the same electronic invoicing language.

The first FIQAS customer to use this advanced interface is MKB Brandstof (MKB Fuel). In Abillity® a convergent invoice is created first, for all fuel refills during a given space of time. Subsequently invoice information is transmitted to the customer’s Exact Online bookkeeping system. By means of this interface MKB Brandstof enables its customer base of small and medium-sized enterprises to directly process each fuel transaction with the national fuel card in the bookkeeping system. The fuel administration of these enterprises is much simplified by this interface, which will lead to additional savings.

This way, the MKB Brandstof national fuel card offers even more ease-of-use, supported in the background by the versatile administrative systems Abillity® and Exact Online.

More info? Call Michel Schavemaker on +31 297 382323 or mail to sales@fiqas.nl.

30 October 2010

New technical milestone: Adapt® 2.3

At FIQAS, product development never stops. Even excellent products can always be improved and enhanced. By adding new functionality or by fine-tuning existing functionality. Because we feel the need to, or because our customers make suggestions. The latest additions to the advanced ERP-platform Adapt® have recently led to a new software version, Adapt® 2.3.

The Adapt® platform is one of the most modern ERP-platforms currently on the market. As it is practically unlimited in its configurability, it supports nearly every business process for any organization. A number of enhancements and improvements have now made it an even better solution for our customers.

So, what’s new in Adapt® 2.3?

In Adapt® 2.3 the text quality in memo’s, e-mail and personal files is improved by a spell-checker on text-fields. This does not only work for Dutch language texts, but also for all other languages used in the system. Users can maintain their own dictionaries, which is especially useful for terms and expressions used in specific industries and markets.

The correspondence functionality has been enhanced with the possibility to save e-mails with record from which the e-mail was sent. The e-mails can now also include record-information, directly from the result grids after search actions. In practice this makes it possible to save e-mails directly in the personal files within Adapt®, and - vice versa - use information from Adapt® directly in e-mails. As a result, mail traffic is fully integrated in Adapt®.

Examples of improvements underlining FIQAS’ understanding of the demands of customers in specific markets can be found in the Adapt® Employment & Health module, which is widely used by health & safety services. In Adapt® 2.3 the data entry efficiency is increased by the possibility to add an absenteeism registration – or changes to it - to several employments at once. Absenteeism calculations are now made and stored more efficiently, for faster retrieval on screen. Special cases, such as unusually large variances, are reported separately.

Adapt® 2.3 enables the application manager to translate database labels and the corresponding fields on the screens by means of an easy to use user interface. It is now also possible to update relations between records in the database in bulk. Correct administrative system updates have now become - even more than before - a relatively simple job.

Obviously Adapt® 2.3 offers much more new and improved functionality. Do you want to learn more? Call Michel Schavemaker on +31 297 382323 or mail to sales@fiqas.nl.

12 October 2010

FIQAS@Credit Expo 2010

Being a credit management professional in the Netherlands, you are likely to find yourself at the Nieuwegein Business Center on November 17th. This will be the venue for the sixth Credit Expo, the event which has become ‘Holland’s largest event in credit management and related products and services’. FIQAS, supplier of advanced credit management software and (outsourced) services, will of course be present at this event.

Credit Expo 2010 provides a perfect opportunity for sharing views on the business with your fellow-professionals and FIQAS. We therefore invite you to visit our stand (nr 11), where we will be happy to inform you of our user-friendly, web-based credit management solutions for pro-active process based debtor and cash flow management in B2B.

If want to receive a free entrance ticket to Credit Expo 2010, please send a message to sales@fiqas.nl. More information – in Dutch – can be found on www.creditexpo.nl and in the exhibition guide.

We look forward to meeting you at Credit Expo 2010.

4 October 2010

Adapt®  Employment & Health – create your own invoice layouts

For Health and Safety Executives (‘arbodiensten’ in Dutch) and other organizations with a focus on health and labour participation, it is crucial that services are invoiced timely and correctly. Invoicing with Adapt® Employment & Health is already easy. To make life even easier for the Adapt® application managers, the system has been enriched with the principle of ‘invoice templates’. With this new functionality users can create and manage their own invoice layouts and thus easily adapt to changing requirements.

Professionals, like doctors, should not have to worry about the invoicing of their services. They should be enabled to focus on their primary tasks instead. In view of the diversity of services and the complexity of legal obligations, invoicing is not always so easy however. The advanced platform Adapt® Employment & Health has therefore been equipped with an invoicing module in which all sorts of agreements and rules can be captured for all types of standard and additional services. Adapt® Employment & Health guarantees that all services are invoiced according to the agreements which have been centrally registered.

Invoice templates define the layout, the look and feel in other words, of invoices which will be generated by the system. The new invoice template functionality works as follows: an item, named ‘Invoice template’ has been added to the ‘Invoicing’ menu in the Adapter module. Clicking this option will open an invoice template maintenance screen. Here invoice templates can be created and maintained, for example for each label an organization uses to offer its services on the market.

On this screen, the application manager defines which database data will be presented on the invoice, in a way similar to the mail merge functionality in MS Word. Logos and other layout elements can be added to the template as well. In addition invoice templates can be linked to different customers or customer groups.

Obviously, this new functionality is also available within Adapt® constellations for other industries.

More info on FIQAS and invoicing with Adapt® Employment & Health? Call Michel Schavemaker on +31 297 382323 or mail to sales@fiqas.nl.

23 September 2010

FIQAS 10 years main sponsor to Handball Club FIQAS Aalsmeer. Contract extended again.

For information on the prolongation of the FIQAS sponsoring agreement with Handball Club FIQAS Aalsmeer, please refer to the Dutch newspages. FIQAS has now entered into its 10th year as main sponsor!

4 September 2010

Billing in the cloud - FIQAS has it all

SaaS providers apparently face great challenges in billing their services to their customers. This was the outcome of a round-table conference organized by SaaS4Channel and FIQAS recently, where a number of players shared their views on ‘billing in the cloud’. Amongst the difficulties that were pinpointed the set-up of a proper ‘metering’, the definition of rating models and the correct invoicing of the services provided via the web clearly stood out.

But with FIQAS, ‘billing in the cloud’ should not cause headaches, as FIQAS has the perfect solution for SaaS providers. From the technical point of view, there is the advanced Abillity® platform, which in a number of ways offers everything that is required in the areas of billing and collection of services provided via the web. With the platform all specific billing and collection processes of virtually every SaaS provider can be supported, by means of configuration instead of programming. Subscriber management, subscription structures, pre-paid and postpaid billing, rating processes based on usage, fully configurable billing cycles and e-billing: these are just a few elements of the advanced, fully modular Abillity® platform. Together they ensure that any rating mechanism can be applied, so SaaS provider customers can be certain they only pay what they use.

For SaaS providers a combination of Abillity® and the FIQAS Outsourced Billing & Collection Services will be likely: a team of experienced billing managers, working with Abillity®, ensures billing continuity by executing complete billing and collection cycles, while SaaS providers keep online control over the processes. In other words, SaaS providers can remain focused on their core business, the delivery of reliable services, while FIQAS will provide the customers the quality and service they are used to in the billing and collection process as well. A first class service should be a distinguishing asset of SaaS providers, so it is only a small step to benefiting from similar service levels themselves.


The power of the SaaS business model is self-evident. With the solutions and expertise from FIQAS billing the services will now only be a minor hurdle to jump.

More info on FIQAS and solutions for SaaS providers? Call Michel Schavemaker on +31 297 382323 or mail to sales@fiqas.nl.

 
5 July 2010

Gumtree finds FIQAS as well

In the footsteps of Dutch online classified ads site Markplaats, Gumtree is now also using the invoicing and collection services provided by FIQAS. Gumtree is one of the labels of eBay Classifieds Group, the world’s leader in online classified ads. Starting from London in 2000, Gumtree has developed into the leading classifieds site in the UK and Ireland. FIQAS is happy and proud to further contribute to the success of eBay Classifieds Group with the work which will be done for Gumtree. 



In terms of the FIQAS technology and activities for Gumtree, there is a clear correspondence with the Marktplaats solution. No surprise, in view of the similarities between the services provided by Gumtree and Marktplaats, and the ambition of eBay Classifieds Group to establish maximum efficiency and consistency in business processes. This has resulted in – for example - a generic processing methodology for customer and invoice data, and a generic interface for providing data to collection agencies.

Obviously, there are differences too. For Gumtree invoices, FIQAS has copied the characteristic specific Gumtree layout, and invoicing is in GBP instead of Euro. In addition, Gumtree can provide its customers with one summary invoice for all services, whereas Marktplaats has chosen for a separate invoice per product type. Furthermore, Gumtree uses its own reminder and dunning strategies, which appeal to the countries where Gumtree operates.

The advantage of the FIQAS solution is evident: the Abillity® platform and the FIQAS services are flexible enough to meet all Gumtree-specific requirements.

More info? Call FIQAS on +31 (0)297-382323, mail to sales@fiqas.nl or complete the contact form.

After a careful assessment of billing software providers, EspritXB decided  on June 29, 2010 to outsource the billing of telecom and ISP-services to FIQAS Software B.V. Till now, EspritXB managed these financial processes in-house, using several systems. Much will change with the FIQAS solution: FIQAS will do most of the work, and will use one central platform, the advanced rating and billing system Abillity®. 

EspritXB provides  voice-, data and managed hosting services to business customers. Since 1993 EspritXB has grown from several telecom-providers, each with their own portfolio and systems.  Karl Heinz van der Made, CEO EspritXB: "In our market approach we see an increasing merge of data and voice services.  This we carry through in our sales channels, processes and technical nfrastructure. Ik am convincedthat the choice for FIQAS will enable us to make this step forward also in billing."



By means of the Outsourced Billing Services, the experienced FIQAS team takes care of the entire process from data collection, rating and billing. As one, central platform is used, the process efficiency will increase considerably and the process will be easier to adapt to changing requirements. In addition, EspritXB customers will be guaranteed to receive a single, correct invoice.

FIQAS is an innovative partner, with an attitude of ‘thinking out of the box’, and a wide experience in advanced and flexible billing, credit management and collection software and services. With the solution for EspritXB, FIQAS once again proves to be thé Dutch billing company. Years of experience will come in handy to meet all the requirements of EspritXB. The work for EspritXB - detailing of the project plan and technical specifications, the configuration of the system – has started immediately after undersigning of the contract. The objective is to generate the first EspritXB invoice within three months.

Willem Lemmers, Manager SBU Abillity at FIQAS: "EspritXB is a leading player in the dynamic telco market. With our products and services we enable EspritXB to tie into the dynamics in the financial processes as well, and in the background translate market developments into a flexible approach. For EspritXB this is an important criteria for fulfilling its ambitions."

More info? Call FIQAS on +31 (0)297-382323, mail to sales@fiqas.nl or complete the contact form.

8 June 2010

Digital invoicing: Quality mark E-invoicing

FIQAS has a new certificate on display in the boardroom: on behalf of FIQAS Michel Schavemaker received the Quality Mark E-invoicing at the Dutch Invoice Congress on June 7 2010, together with delegates of some  thirty other organizations. The quality mark confirms FIQAS is a leader in modern software products and professional services in the area of billing and collection. Main output: clear and reliable invoices, digital as well as in other formats.

The Quality Mark E-invoicing may be awarded to organizations such as Billing Service Providers, providers of online invoicing services, providers of accounting software, administrative offices, banks, accountants, credit management organizations, web shops, large shippers and other organizations whose business is e-invoicing or who apply e-invoicing in their organizations.

All these organizations focus at (part of) the processes related to the digital distribution of invoices, which subsequently can also be processed electronically. FIQAS, supplier of advanced billing and collection software, engages in the generation of invoice data and invoices, invoice distribution and presentment and the receipt and processing of payments. FIQAS has been expert in these activities for a long time, using the advanced Abillity® software and the outsourced billing & collection service.

The quality mark shows that FIQAS, in term of products and services, is compliant to regulation, enables equal treatment of hardcopy and digital invoices, guarantees confidentiality and privacy, is a reliable organization, and provides support in case of complaints and help for international invoices. For FIQAS this is all child's play.

FIQAS finds itself in excellent company with the Quality Mark E-invoicing. Other carriers include companies like ING Bank, Logica, TNT Post and Twinfield.

More info? Call Michel Schavemaker on +31 297 382323 or mail to sales@fiqas.nl.

5 June 2010

Party time at FIQAS: FIQAS Friends & Family Day 2010

Working at FIQAS is not just challenging and rewarding, it is also a pleasant experience. Friends and family of the FIQAS staff also noticed this, on the - by now traditional - FIQAS Friends & Family Day. For more info, please see the Dutch newspage.

19 April 2010

Jozefschool Aalsmeer wants Adapt® CMS for website content management

Please refer to the Dutch newspages for more info on how Adapt® CMS proved to be the easy website content management solution for Jozefschool in Aalsmeer, Netherlands.

15 March 2010

From data to information: Adapt® Business Intelligence

The  versatile Adapt® platform has recently been enhanced with the Adapt® Business Intelligence module. 



Using this advanced module a wealth of information can be retrieved from the vast amount of data 
stored within our software systems. Information which, by its clear presentation in reports and graphs, 
constitutes a solid basis for operational and management decisions.

For more info: sales@fiqas.nl , +31 (0)297-382323 or the Adapt® Business Intelligence product page.

3 March 2010

Upgraded mail integration in Adapt®

The integration of Adapt® and MS Outlook/MS Exchange has been further enhanced. From the Adapt® e-mail screen, 
you can now also select addresses from the address book of the standard e-mail client on the workstation. 
This enables users to easily send e-mails to e.g. co-workers, without having to change to MS Outlook or Exchange.

E-mailing to contacts registered in Adapt®, who require that all types of contacts are stored centrally, can - like before - be done directly from Adapt®. This type of product enhancements are usually implemented on the request of and in close cooperation with our clients. This way our clients are closely involved in the ongoing process of taking the FIQAS software further.

For those with a technical interest: in this case it is an Extended MAPI address book interface.

For more info on the versatile Adapt® platform: sales@fiqas.nl , +31 (0)297-382323 or the Adapt® product page.

More FIQAS news can be found in the News Archive.