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FIQAS offers comprehensive support for processing Sound of Data’s consumption data.
Sound of Data ispecializes in inbound telephony services, IVR solutions, SMS, mass voting, and WhatsApp integration. Their services include 0800 and 09x service number provisions, SMS services, and intelligent routing services for international numbers, primarily for call centers. As a result, there are consumption records generated, which FIQAS processes into debit, credit, control, and remittance invoices. Managing these records involves certain complexities.
FIQAS handles the rating and invoicing processes for Sound of Data, provided as a professionally managed outsourced service. This service encompasses both the existing intricate rating processes and additional data streams that were previously manually processed by Sound of Data into invoices.
FIQAS offers full support for processing Sound of Data’s consumption data. Using their proprietary software platform, Abillity®, FIQAS manages rating, billing, and collection processes. The solution supports the entire workflow—from managing customer data to retrieving and processing raw consumption files to ensuring accurate invoicing. The process remains transparent, offering complete visibility into the underlying data for both Sound of Data’s customers and staff, facilitated by a web portal..
The FIQAS Managed Service for Sound of Data has been operational since early 2016, following a brief and efficient implementation project. The web portal also went live in 2016.
Sound of Data chooses FIQAS for several reasons:
- Processing consumption data into debit, credit, control, and remittance invoices is a complex process.
- FIQAS manages the entire process, from managing customer data to processing raw consumption files and ensuring accurate invoicing.
- The transparent process provides Sound of Data’s customers and staff with complete visibility into the underlying data.
