Telfort is the trusted discount brand in the Dutch telecom market. Telfort offers both mobile telephony and Internet, TV, residential telephony and fiberglass services. Telfort targets both consumers and business customers, offering affordable products and services, without fuss. Customers choose Telfort because of the low monthly subscription price and because of the quality and speed of the KPN network. The products are offered through Telfort shops, telfort.nl, by telephone on 0800 – 1707 and telecom specialist. Telfort uses the KPN network.
Telfort successfully outsources the billing of its fibre services to FIQAS. To this end FIQAS provides a professionally ‘Managed Billing Service’ in which the rating and billing of Telfort’s internet services, VoIP telephony, digital television and Video on Demand is managed by a team of experienced billing managers.
For its Managed Billing Service for Telfort FIQAS employs its versatile Abillity® software platform. By means of open interfaces Abillity® seamlessly integrates with Telfort’s and KPN’s infrastructure, where it is a vital link between the CRM and financial systems. The system supports the automated, continuous processing of usage data. Invoicing processes for Telfort are run daily for an optimal revenue spread and a balanced invoice related workload for the customer service department. During processing FIQAS monitors high usage, and if necessary escalates to Telfort. Customers of Telfort receive a convergent digital invoice, covering all services taken from Telfort.
The FIQAS managed service for Telfort started end of 2013 after a quick and successful implementation project. Since then the number of invoices generated each month has grown significantly, as is the number of customers activated on the FIQAS platform. In 2016, for example, approximately 415,000 xDSL customers were migrated to FIQAS’ scalable billing platform.
Telfort are pleased with the managed services provided by FIQAS. Pieter Hogeweg, Manager Innovatie & Ketenbesturing for Telfort at KPN:
“FIQAS has proven to be a partner that delivers continued quality in the invoicing of large numbers of customers. This reduces the operational stress whilst we can manage and monitor the entire process with FIQAS. Our customers can rely on bills that are 100% accurate and transparent. Having our back-office processes under control, we can focus on achieving our front end service aspirations.”
Rob Geleijn, Managing Director of FIQAS, is proud to have Telfort as a customer:
“We are happy with the trust that is expressed by adding this additional customer base to our billing solution for Telfort. The cooperation with Telfort on the operational level is excellent, and from a technical point of views there is a good match between the solutions used at Telfort and FIQAS. The efficiency across the chain of processing contributes to a proposition that is attractive for both parties, for growing volumes. This growth step is a proof of that.”
Your rating and billing processes as successfull as Telfort's?
Is your proposition somewhat similar to that of Telfort? Do you have complex rating and billing processes do you have to deal with large amounts of data, transactions and invoices? Let us convince you of our approach and software, contact us for a proposal now.
Why does Telfort select FIQAS ?
- Continuous quality in billing for large numbers of customers
- Automated financial solution, integrated in Telfort’s system landscape
- Software and managed services that grow with increasing volume
FIQAS and Telfort
- Telfort is a provider of mobile telephony, internet, interactive television and landline telephony in the Netherlands, on the KPN network.
- FIQAS provides a Managed Billing Service for the rating and invoicing of Telfort’s fiberglass internet services, VoIP telephony, digital television, Video on Demand and xDSL.