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Automate both standard processes and the exceptions using system events in Abillity®.
System events
Event types in Abillity®: automate what matters
Abillity® automatically detects and responds to key moments in your accounts receivable process. Whether it’s a direct debit reversal, a temporary process hold, a new payment arrangement, or a customer falling behind on agreed payments – every significant event is captured and can trigger automated actions.
No more manual monitoring or hunting for information. Let Abillity® handle the routine tasks while you focus on what matters most. Simply define which actions should follow specific events, and Abillity® ensures everything happens automatically, exactly when it should.
Smart event response system
Take control of your automated workflows with easy-to-configure event responses.
When a direct debit fails, for example, Abillity® can recognise the type of reversal and indicate that each subsequent direct debit will also fail. As an automated response, you can configure the system to close the current direct debit mandate and automatically send a message to arrange a new mandate.
Centralised communication management
Keep your entire organisation aligned with centralised communication management through system events. Each event captures the full context you need:
- Complete debtor information
- Relevant invoice details
- Payment blocks and restrictions
- Payment arrangement status
- Direct debit history
Use this rich context to power your communication strategy, ensuring consistent messaging across all channels while maintaining a centralised archive of all interactions.
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