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Since 1995, FIQAS has been an expert in the field of telecom billing. Over the years, we’ve witnessed numerous changes and have honed our ability to serve our telecom clients exceptionally well. This expertise stems from our acute understanding of their challenges and our proactive approach to addressing them. Dive deeper into these insights in this blog post.
It starts with a complex problem
Versatel (now Tele2), Scarlet, ZON Internet, Multikabel (now Ziggo), Ortel, Telfort, Simpel, Ziggo Zakelijk… Our roster of telecom clients boasts several industry-leading names. Our entrance into these partnerships often aligns with their facing complex challenges that we adeptly navigate. As trust in our capabilities grows, they realize the extent of our potential to assist them, solidifying our reputation in the telecom market time and again. This continuous engagement keeps us abreast of industry dynamics.
Margins under pressure
Efficiency and flexibility take precedence in the telecom sector, much like many other industries. With margins significantly constrained, minimizing costs becomes pivotal. However, flexibility is equally crucial, be it in response to marketing initiatives or regulations like the European roaming rules. Your billing process must align. This is precisely where our strength lies. Presently, we’re configuring billing for Ziggo Zakelijk, leveraging the new European roaming rules as the guiding framework.
Driven by the radio
A captivating anecdote from the Scarlet days underscores the importance of this flexibility. Our programmers once occupied a single space. They heard a radio commercial for a beer brand offering free Scarlet call minutes with a crate of beer. This sparked a discussion on whether FIQAS was aware of this promotion, considering its implications for billing. Presently, we’re closely involved in our clients’ new marketing initiatives, altering the sequence of communication.
Distinguishing flexibility
In traditional billing systems, every special marketing initiative necessitated manual adjustments. With us, creating an action with start and end dates is all it takes for everything to seamlessly fall into place. This flexibility sets FIQAS apart. For instance, as an owner of an online store, handling VAT based on the buyer’s country is crucial. We assist in such matters, often requiring swift action. Speed is a key attribute of FIQAS. We implement a smooth billing solution within months.
Social debt collection
Debt collection often carries negative connotations. As a commercial entity, issuing reminders might seem like pressuring clients for payment, whereas for the end customer, paying might be momentarily challenging. Telecom companies aim to retain such customers for a long-term relationship and avoid discouraging them. In the telecom industry, the term “social debt collection” is gaining traction, focusing on debtor care, fostering positive customer sentiments, and potentially shaping the backend of the billing process.
The fusion of humans and robots
While automation, Business Intelligence, and Artificial Intelligence ascend in significance, personalized attention remains vital. Automate what’s feasible, but human interaction holds immense value. Machines lack the ability to convey empathy, leaving ample room for us humans to excel. Automation liberates time for billing managers to test various reminder approaches and provide genuine debtor care, adding substantial value. A promising future prospect, isn’t it?
Rob Geleijn
CEO, FIQAS Software B.V.
FIQAS has been a leading authority in billing processes since 1989, serving esteemed clients both domestically and internationally, operating from Aalsmeer. Specializing in: telecom billing.
