Registering direct debit mandates

When agreeing to a collection contract, you make arrangements with the bank or Payment Service Provider about executing collections. This includes details about maximum amounts and quantities, but also collection frequency.

In Abillity^®, you record these agreed parameters. And when executing the collection, these are actively monitored. This ensures that your collection order always aligns with the agreements made and prevents a collection from being rejected after you’ve submitted the collection batch.

As with collection, you can also set similar parameters for payment processes (outgoing payments). Although you don’t make a specific agreement with your bank or Payment Service Provider for this, you can monitor this process very precisely by recording these parameters. And prevent unexpected – and perhaps too high – payments.

Depending on your needs, you can record specific types of mandates for different types of invoices. Or you choose a general approach with one mandate for all types of invoices. In Abillity^®, you have this flexibility and can easily record this. Moreover, you can provide mandates with a validity period. If something changes – for example, a different bank account number from a certain date – you can easily agree to a new mandate and properly close the current mandate.

You register this directly – thus actively – in Abillity^® via the web interface or API. But it’s also possible to issue a mandate and only activate it once the customer has given approval. And if the mandate is withdrawn by your customer, or the bank account on which the mandate was agreed has expired, the Abillity^® platform automatically updates this on the mandate.

To ensure you don’t continue collecting on a withdrawn mandate or an outdated bank account, Abillity^® automatically deactivates the mandate. This prevents unnecessary costs from being incurred, which can quickly add up. At the same time, your customer is informed so they can take immediate action to resume the collection.

Can your customers determine for themselves on which date the collection is executed? You can easily record this in the agreed mandate and then collect exactly at that moment. This will significantly improve your collection results.