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At FIQAS, we highly value our customer relationships. While we facilitate our customers’ order-to-cash process with Abillity®, our commitment extends beyond that. Our business name, ‘First in Quality and Service,’ isn’t just a title. So, when we perceive the opportunity to further optimise our client’s workflow, we’re eager to support them in achieving that.
Regularly Assessing Processes Critically
Regularly assessing processes is essential. The world around us is in constant flux: colleagues leave the company, new ones join, customer expectations change, and laws and regulations evolve. These fluctuations might render established processes less effective over time.
Because we engage with our customers on a daily basis, we often share our knowledge informally and one-on-one. However, certain situations demand broader advice. This might lead to workshops, held either at the client’s location or at our inspiring office.
‘When we spot potential improvements in the overall process, we’re keen to assist our clients!’
Janny – Billing Manager at FIQAS
Optimally Structuring the Process
Abillity® automates standard actions in the debtor management process. However, due to the ever-changing landscape, it’s crucial to periodically reassess the foundational principles. Sometimes, what initially seemed standard may not function optimally in practice due to these changes, resulting in less automation than initially planned. Even if this is a mere fraction of the whole, it could lead to increased errors when dealing with substantial volumes. Manual handling and assessment become necessary for such cases.
If a client struggles to manage such issues, especially when dealing with hundreds of thousands of payments per month, backlogs may arise. Hence, it’s crucial to intervene timely and adapt processes to the altered circumstances. This is precisely when we’d schedule a workshop to reassess the process alongside our client and implement necessary improvements.
Collaboratively Seeking the Best Solution
During such workshops, we pool our strengths and knowledge. Objectively evaluating the process together often uncovers areas for enhancement. It might involve better alignment of components or, almost always, further software support enhancements.
To gain a comprehensive understanding, we ensure there are reports that illustrate the issues at hand. By spending an entire day together, generating additional reports, for instance, becomes feasible. Once we identify how to mitigate, for instance, new non-linked and non-allocated payments, we collectively work towards consistently reducing such instances.
Janny: ‘A day like that ignites immense energy in everyone involved. It’s not just gratifying to meet physically occasionally. Spending a full working day together allows us to better comprehend how the processes operate. Clients gain a deeper understanding of our added value, our expertise, and what Abillity® does for them. Simultaneously, we grasp the supplementary tasks our client may need to address. Sometimes, they are minor tasks that go unnoticed but can be easily automated through Abillity®. Such workshops shed light on all these aspects and open avenues for discussion, enabling us to collaboratively seek the most effective solution for our client.’
‘After a workshop, everyone typically leaves satisfied. Often, there’s some homework, but more frequently, renewed insights, improvements, and a boost of positive energy. Because nothing is more frustrating than processes that don’t operate optimally for you.’
Janny – Billing Manager at FIQAS
