The Temporary Energy Emergency Fund provides households with financial relief amid a substantial surge in energy prices.
Government aid for vulnerable households
Earlier this year, the government established the Temporary Energy Emergency Fund. Through this emergency fund, vulnerable households received assistance with their energy bills. Over 165,000 households applied for support. After their applications were assessed and approved, they received an average of €150 per month in aid.
Swift action required
The introduction of the Emergency Fund immediately triggered action on our part. As it was a temporary measure and the government had imposed clear rules and a specific timeframe, we had to act swiftly.
Suzan Duivenvoorden, Product Specialist at FIQAS, remarked, “Fortunately, our communication channels with the customer are efficient. Therefore, once the specifics of the Temporary Energy Emergency Fund became clear, we established a well-functioning – albeit temporary – process. It was truly a collaboration where we complemented each other in terms of knowledge and experience, and that worked perfectly. Our client knew which households were eligible for the Emergency Fund. Advising on how to best structure the process, handling the allocation of the amounts to the correct invoices, and executing the payouts – these are FIQAS’s specialties.”
This collaboration clearly bore fruit, especially in such circumstances. Prompt payouts or reconciliations on outstanding bills were swiftly delivered to households, which were sometimes in dire need.
Suzan Duivenvoorden – Product Specialist at FIQAS:
Fortunately, our communication channels with the customer are efficient. So, when the specifics of the Temporary Energy Emergency Fund became clear, we swiftly established a well-functioning – albeit temporary – process.
About the Temporary Energy Emergency Fund
Energy prices have soared significantly, causing more and more people to struggle with paying their bills or buying groceries. After the government had provided €190 in energy compensation to all small-scale consumers at the end of last year, it became evident that this wasn’t sufficient for a considerable number of households during the winter months. Hence, the Temporary Energy Emergency Fund was initiated earlier this year, specifically for vulnerable households.