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Simpel is a provider of affordable SIM-only subscriptions. Since 2007, Simpel has offered budget-friendly SIM-only plans, hassle-free. Simpel challenges complexity by making things simple and accessible for everyone. To maintain these extremely low prices, all processes must be streamlined.
In a Managed Billing Service, FIQAS oversees the execution and monitoring of billing and collection processes for over 1 million Simpel customers every month. Outsourcing these processes contributes to the efficient operations that enable Simpel to offer its services at very competitive rates.
For Simpel’s Managed Billing Service, FIQAS utilizes its in-house developed Abillity® platform. This advanced software suite was swiftly tailored by FIQAS for Simpel in a successful Agile project. The FIQAS solution integrates into the Enrise -developed system landscape following a 4-tier architecture, which also incorporates Business Base.
FIQAS and Abillity® bring several strengths to Simpel:
- To ensure revenue and customer contact distribution, FIQAS invoices for Simpel every workday, mitigating risks in various ways, including facilitating interim prepayments.
- The Abillity® application enables a complete audit of processed usage, validating and auditing online payments before they reach Simpel’s bank account. Additionally, Abillity® provides a comprehensive set of financial reports and exports that feed into Simpel’s financial administration.
- Abillity®‘s standard API not only facilitates straightforward integration with third-party systems but also enables a customer-by-customer migration. This eliminates the need for big-bang migrations and their associated risks. The migration to Abillity® for Simpel was thus achieved in a short time after thorough preparation, during which the entire chain with partners was tested.
- Billing and collection for Simpel’s customers now occur within a uniform and efficiently managed billing framework.
Simpel’s data landscape employs a fully redundant DRaaS (Disaster Recovery as a Service) setup. Two separate data centers connected via redundant fiber optics form the setup. The combination of redundancy and geographical separation leads to very high availability, approaching a ‘100% high availability’ solution. With this DRaaS setup ensuring continuity and scalability, it forms a robust foundation for Simpel’s growth ambitions.
FIQAS and Simpel
Simpel offers budget-friendly SIM-only subscriptions, serving nearly a million customers on the modern T-Mobile network. FIQAS manages the execution and monitoring of billing and collection processes for Simpel within a Managed Billing Service.
