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OLX, a leading online classifieds platform in emerging markets worldwide, has outsourced the invoicing of its paid services to BPO supplier FIQAS. In a managed service agreement, FIQAS will handle the production and distribution of invoices globally for online transactions, such as ad purchases and banners.
Part of the OLX Group, a globally active product and technology company managing a network of advanced trading platforms in over 40 countries, OLX facilitates the buying and selling of nearly everything online for more than 350 million users each month. Through consumer brands like Avito, dubizzle, letgo, OLX, and numerous others, approximately 16.5 million items are traded monthly. With a team of 5,000 employees across 35+ offices spanning five continents, their primary goal is to simplify people’s lives through effortless online trading.
Due to rapid growth, OLX recognized the need to manage invoicing uniformly across different countries through an integrated solution.
FIQAS is providing a managed billing service as an outsourced partner. It involves generating and distributing invoices in real-time for OLX’s banners and paid advertisements. The solution for OLX is based on the generic billing platform Abillity®, customized by FIQAS and OLX to meet OLX’s specific requirements, considering various regional nuances, including legal and regulatory aspects.
The FIQAS service is already operational for OLX South Africa, with other entities like OLX Pakistan rapidly coming on board. The contract between OLX and FIQAS was signed on September 19.
Lydia Paterson, CFO of OLX Group, expressed satisfaction with FIQAS’ expertise, stating, “OLX sought an expert in large-scale international invoicing. In FIQAS, we found a partner offering even more. FIQAS understands our domain-specific proposition, the administrative and technical challenges involved, and has precisely the solution we need. Together, we determine the right mix between a generic solution and the flexibility to leverage it in a continuously evolving landscape.”
Rob Geleijn, Director of FIQAS, emphasized, “OLX is a fast-growing, innovative global player for whom we can apply our expertise and experience in complex invoicing processes. Our collaboration with OLX has been highly positive, instilling confidence in a successful and enduring partnership from FIQAS’s perspective. For FIQAS, OLX presents an excellent opportunity to continue developing our solutions in a market-oriented way and deploy them on a large scale.
Lydia Paterson, CFO of OLX Group, expressed satisfaction with FIQAS’ expertise in large-scale international invoicing. “OLX was seeking an expert in extensive global invoicing. In FIQAS, we found a partner that offers even more. FIQAS understands our domain-specific proposition, along with the administrative and technical challenges it entails, and possesses precisely the solution we require. Together, we are determining the right blend between a generic solution and the flexibility to leverage it in an ever-evolving landscape.”
FIQAS Director Rob Geleijn added, “OLX is a rapidly growing, innovative global player for whom we can apply our expertise and experience in complex invoicing processes. Our collaboration with OLX has been highly positive, instilling confidence in a successful and enduring partnership from FIQAS’s perspective. For FIQAS, OLX presents an excellent opportunity to continue developing our solutions in a market-oriented way and deploy them on a large scale.”
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