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How do you maintain oversight in processes involving multiple interactions, different roles and ongoing follow-up?
In practice, information quickly becomes fragmented, teams start working in different ways and consistency is lost. For Volandis, this challenge emerged within the Preventive Care Portal (PZP), the digital platform supporting sustainable employability across the construction and infrastructure sector.
One central environment for a previously fragmented process
The Preventive Care Portal is part of the Abillity® platform developed by FIQAS. It supports the entire preventive care process within the construction and infrastructure sector. From inviting employees for health checks to recording medical information by occupational health providers and advisers. Action plans and financial processing are also handled digitally, securely and in compliance with GDPR requirements.
The portal provides one central environment where different parties collaborate and information is recorded in a structured and consistent way. This makes complex processes involving multiple interactions significantly easier to manage.
A consistent approach for all advisers
Within the portal, lifestyle guidance is one of the processes where multiple interactions and follow-up activities come together.
Previously, advisers relied partly on paper forms and separate digital notes, often combined in a single memo field. While this allowed for flexibility, it also made it difficult to monitor progress and maintain a clear overview over time.
Within PZP, this process has now been structured around four fixed services:
- Intake
- In-person guidance
- Telephone follow-up
- Aftercare
Objectives are recorded and automatically carried forward to future interactions.
The result is one consistent approach for all advisers, with progress and agreements clearly documented for each employee.
Automated reporting and direct feedback
After each conversation, the adviser and employee complete the information together. Abillity® then automatically generates a report, which becomes available in the MijnPreventie portal. Employees receive a notification and have immediate access to their own records and progress.
Better visibility and control throughout the process
What this case demonstrates is a familiar organisational challenge:
- Multiple interactions
- Different roles and permissions
- Fixed process steps
- Reporting and follow-up
- The need for long-term visibility and oversight
Without structure, information becomes fragmented and processes quickly become dependent on individual working methods.
Although this example focuses on lifestyle guidance, these are exactly the types of challenges in which FIQAS supports organisations: processes involving multiple stages, different stakeholders and the need for clear visibility and consistent follow-up.
The domain may differ. The underlying challenges do not.
A stronger foundation for sustainable employability
By standardising and digitally supporting the process:
- occupational health providers can monitor progress more effectively
- advisers can prepare conversations more efficiently
- employees have real-time access to their own records
- integrations ensure a consistent flow of information
The collaboration between Volandis and FIQAS shows how structuring processes with fixed steps and clear follow-up contributes directly to continuity, visibility and quality.
