When a customer settles their outstanding invoice neatly in one go through a SEPA direct debit or an iDEAL payment, automating the matching process with the open invoice is a breeze. But what happens when the customer manually makes a payment, perhaps not transferring the full amount, using a different account number, or forgetting to mention the invoice number?
In practice, many companies dealing with large invoice volumes require multiple full-time employees to handle such payments. Additionally, a significant portion of incoming queries revolves around outstanding invoices. In a time where finding enough skilled staff is a challenge in itself, optimizing this process, minimizing manual actions, and preventing unnecessary customer inquiries is crucial.
By smartly configuring the reconciliation process in the order-to-cash chain, you can often automatically match a much larger portion of incoming payments than is currently the case. Smart matching based on previously used account numbers, parts of the invoice number, or customer ID, for instance, can provide a solution.
Our Abillity® Platform
Since 1989, FIQAS has supported organisations in their invoicing processes, specializing in executing complex and extensive payment processes. We handle significant volumes of transactional data and excel at reducing the amount of payments that require manual processing to a minimum.
Through our Abillity® platform, we have demonstrated over the years that we can significantly improve debtor management for entities such as energy suppliers, telecom companies, e-commerce firms, and logistics service providers. Optionally, you can benefit from our experienced Billing Managers, who can assist in further streamlining these processes and alleviating pressure on your own financial department.”