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Gaining control of the credit management process
Improving quality and reducing costs—these were the main reasons for Greenchoice to partner with FIQAS to optimise their credit management process. The Abillity® Accounts Receivable module played a central role—and helped them exceed their goals.
Since 2001, Greenchoice has been supplying Dutch households and businesses with green electricity and natural gas through their ‘Nature for Tomorrow’ offering. Today, they deliver this ‘positive energy’ to over 600,000 customers.
Customer satisfaction as part of the billing process
Greenchoice delivers sustainable energy while actively making the energy transition accessible and affordable. A personal approach is an essential part of this mission: when customers struggle to pay, Greenchoice works with them to find a suitable solution. People-focused collections are at the heart of this process.
Greenchoice recognises that the order-to-cash process directly impacts customer satisfaction—particularly in the competitive energy supplier market. In other words, the order-to-cash process is a vital part of the customer journey. Greenchoice therefore holds it to high standards.
Wouter Joosten, Credit Manager at Greenchoice, explains:
“As our organisation grew and customer expectations increased, our previous system could no longer meet our needs. We were looking for a reliable partner that could support our credit management process while aligning with our people-focused approach. FIQAS shares our commitment to quality and service, and their Abillity® solution strikes the right balance between automation and personalisation.”
Integration with existing processes
For the best possible customer experience, the order-to-cash process needs to integrate seamlessly with existing systems and landscapes. That’s why Abillity® is connected to Greenchoice’s CRM platforms (for both residential and business customers) to synchronise customer and product data. It’s also linked to their accounting software to manage the general ledger.
This integration gives Greenchoice full control over payment processing and reminder workflows. And with daily support from the FIQAS Managed Services team, the credit management processes run as smoothly as possible.
Michel Severien, Finance Manager at Greenchoice, is very satisfied with the collaboration:
“FIQAS software gives us the flexibility to optimise and quickly adapt critical processes. The energy market is undergoing rapid change—think of the energy price cap, compensation schemes, and legislative changes in the dunning process. FIQAS helped us implement these changes quickly and effectively.”
“Abillity® also scales effortlessly while maintaining performance, which makes it a perfect fit for our growth ambitions. Combined with FIQAS’ Managed Services, the platform provides the convenience and confidence that our credit management processes—including the annual final settlement—run optimally every day.”
