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Gumtree, one of the largest online platforms for advertisements and services in the United Kingdom, partners with FIQAS to streamline and efficiently manage their billing and credit management processes.
A comprehensive marketplace for advertisements
Gumtree is a leading online marketplace where users can find a wide range of products and services. From used cars to furniture, and from jobs to real estate; Gumtree makes it easy for individuals and businesses to connect supply with demand.
With millions of users and advertisements, Gumtree provides a platform that offers quick and easy access to the right products and services. It helps both buyers and sellers to easily get in contact with each other.
Efficient management of (subscription) billing and credit management
FIQAS manages a comprehensive billing process for Gumtree, processing various subscription forms with different pricing and durations. This flexible model aligns with Gumtree’s diverse user base.
In addition to billing, FIQAS handles the complete credit management process and they collect, import, and process bank files daily, with 95% of all payments automatically matched to the correct invoice. FIQAS also manages the reminder process – including integration with collection agencies. This ensures Gumtree has a streamlined follow-up of outstanding payments.
User-friendly payment solutions
To provide Gumtree users with an optimal experience, FIQAS has developed payment pages in Gumtree’s style. Through these pages, customers can easily pay by credit card. Telephone credit card payments are also supported, ensuring payment convenience and customer-friendliness are paramount.
Insightful Reporting
FIQAS provides Gumtree with valuable insights. Each month, the financial department receives detailed reports, such as revenue distribution, non-allocated payments and DSO. Additionally, the financial team has real-time access to data on billing, payments, and reminders.
Real-time customer interactions
To further optimise the service, FIQAS has developed a real-time API interface that keeps Gumtree’s service front-end up-to-date. This integration ensures all customer interactions are handled quickly and carefully.
A strategic alliance for success
The collaboration between FIQAS and Gumtree exemplifies how partnership and technology can strengthen each other. With our support, Gumtree can continue to focus on their core activities, while we ensure a reliable and efficient financial foundation.
