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Motors.co.uk, one of the largest online platforms for buying and selling cars in the United Kingdom, relies on FIQAS for outsourcing billing and credit management, ensuring their complex processes are managed smoothly and efficiently.
Motors.co.uk: a comprehensive online marketplace
Established in 2007, Motors.co.uk provides a comprehensive online marketplace where users can search for vehicles, access vehicle history reports, and receive guidance on buying and selling cars. With more than 300,000 cars from over 5,000 leading car dealers, Motors.co.uk enables buyers to find the right vehicle quickly and easily.
In addition to helping car buyers, Motors.co.uk supports car dealers in reaching millions of potential buyers. With offices in Richmond, Surrey, and Abingdon, Oxfordshire, the Motors.co.uk team consists of more than 250 employees dedicated to making buying and selling cars as simple and transparent as possible.
Complete outsourcing of billing and credit management
FIQAS manages a versatile billing process for Motors.co.uk. This includes a wide range of subscription types, with varying contract durations and pricing structures.
Besides billing, we handle the complete credit management flow. We collect, import, and process bank files daily, with 95% of all payments automatically matched to the correct invoice. We also manage the reminder process – including integration with collection agencies – ensuring Motors.co.uk benefits from streamlined follow-up of outstanding payments.
Optimal user convenience with payment pages
To offer Motors.co.uk customers maximum convenience, we have set up payment pages in Motors.co.uk’s look and feel. Customers can easily pay by credit card through these pages. Additionally, we support and process telephone credit card payments, combining customer service with payment convenience.
Detailed reporting
FIQAS also provides Motors.co.uk with valuable insights. Each month, we supply the finance department with detailed reports, such as revenue distribution, non-allocated, and DSO reports. Moreover, the finance team has real-time access to billing, payment, and reminder data through our powerful Abillity® WEB environment.
Customer interactions always up-to-date
To further optimise service delivery, we have developed a real-time API interface that keeps Motors.co.uk’s service front-end up-to-date. This integration ensures all customer interactions are handled quickly and carefully.
Carefree outsourcing
The collaboration between FIQAS and Motors.co.uk exemplifies how partnership and technology work together. By outsourcing billing and credit management to FIQAS, Motors.co.uk can focus entirely on their core activities whilst we ensure a reliable and efficient financial foundation. Or as we like to say: ‘We have you covered!’
